Refund & Return Policy

1. Return Window

We offer a 7-day return policy on most unopened and unspoiled packaged products. If you are not satisfied with your purchase, you may return the item within 7 days from the date of delivery. The product must be:

• In its original, unopened packaging.
• Unused and in the same condition you received it.
• Accompanied by the original receipt or order confirmation.

2. Perishable Products

For perishable products such as milk, dairy products, fresh fruits, fresh vegetables, meat, fish, and baked goods, we have a 1-day return policy. You must report any issues with perishable items within 24 hours of delivery. If the product is spoiled, damaged, or does not meet our quality standards, we will issue a full refund or replacement.

3. Non-Returnable Items

The following items are not eligible for return or refund due to health and hygiene reasons:

• Face masks (opened or unopened).
• Disposable vinyl gloves.
• Alcohol pads and sanitizing wipes.
• COVID-19 testing kits.
• Personal care items that have been opened or used.
• Diaper products where more than 10% or 3 pieces (whichever comes first) have been used.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are processed via mobile banking (bKash/Nagad) or bank transfer within 5-7 business days.
• You may also opt for store credit which is applied instantly to your account for future purchases.

5. Exchange Policy

If you received a damaged, defective, or incorrect item, you may request an exchange instead of a refund. We will replace the item with the same product at no additional cost. To request an exchange, please contact us within 24 hours of delivery for perishable items and within 7 days for non-perishable items. A delivery rider will pick up the incorrect item and deliver the replacement.

6. How to Request a Return